WARNING: Gifts certs from others and fraudulent pre-paid giveaways
UPDATED ON: February 23, 2023
Below is a quick-list of important considerations to protecting your account when related to making purchases, or receiving gifts from a purchase, for new items like gift certificates.
Accounts may be suspended for suspicious activities in order to ensure they are not compromised. If your account is ever affected in this way and you are not sure what caused the account to be suspended, please contact Customer Support.
ACCEPTING GIFTS FROM OTHER PLAYERS
Pre-paid Giveaways There are no pre-paid giveaways from KingsIsle! If you see any such mention of a giveaway, it's an unsafe source looking to obtain access to your account. Report it please. Do not accept third party gifts (such as gift certificate codes) from strangers. If you don't recognize the gifter or the trade sounds too good to be true, it probably is, so don't accept it.
Charge-backs, Fraud, Gift Certificates If it turns out a code is charged back or not legitimately paid for we may have to suspend the account while we work with you to resolve the issue. Please note, chargebacks can result in a suspended account of both purchaser and recipient until the matter is fully resolved and accounts are deemed safe to unsuspend.
This is especially important on third party platforms we have no control over, such as Discord. The chat service is not our software. Discord + Gift Certs = may mean higher rates of chargebacks/fraud which can get your account suspended, especially if you acquire them from suspicious third party selling sites! Do not buy from these places!
Sites with Fraud Activity to Avoid
Eneba
G2A
Mozello
... and others of this type
To be as safe as possible, only accept gifts from real life friends or family members through existing channels in the game.
PROTECTING YOUR ACCOUNT
Also see this important forum post about protecting your account:
