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Help & Support

null  Hello young Wizard. My name is Mr Lincoln and I'm here to help you!

I understand you have some questions about Wizard101. You can find answers on the following pages. Just click the buttons below to explore the pages.

You can also seek advice from your fellow wizards in the Message Boards!


Frequently Asked Questions

The Frequently Asked Questions page, or FAQ, is your first stop for answers to your technical, billing and general gameplay questions.

Quick Guide

If you're new to playing games online, or just want to learn the basics of playing Wizard101, this Quick Guide is perfect for you!


Players Guide

The players guide is an advanced look at everything from registration, creating your Wizard, Questing, earning Training Points and other intricacies of playing Wizard101.


Message Boards

Message Boards are a place for players to post questions, answers and gameplay info. Everyone can read them with members able to post.


Contact Support

Customer Support is your resource for billing and technical issues. You must be logged in to the Wizard101 website to use our Knowledge Base or to contact Customer Support.

Having troubles running the game? Please check the System Requirements on what hardware is supported. If you are still having troubles and are unsure what to do, please contact support.   null

We work hard to make Wizard101 a kid safe game for all of our players. Before you submit a ticket, make sure that the email address associated with your Wizard101 account is valid and that you can check email at that address!

Tickets can take up to 48 hours to receive a response and duplicate tickets can slow the whole process down. When you contact support, please ensure that you give us:
  1. the account name
  2. the character name
  3. as much information about what you encountered as you can
NEVER send us:
  1. your password
  2. your credit card information
The more information you give up front, the faster your ticket can be resolved.

Thank you for playing Wizard101!

  • We’re rated E 10 and up for Crude Humor and Mild Fantasy Violence
  • We won the Massively Award for Best of the Decade

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