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Issue with downloading the game?

AuthorMessage
Explorer
Jun 29, 2011
61
I cannot download the game to my desktop or elsewhere. Everytime I want to play W101, I have to download it again. I have had this issue multiple times. I don't know if it's something on my side or a new bug with the game, but a response from someone, effective, what it is, would be appreciated.

Thanks!

Administrator
Hello,

To download Wizard101, log in to Wizard101.com the website. Click the Play button above your name, you'll be taken to a page where you can re-download the game. Alternately, you can re-download the game from this link: https://www.wizard101.com/downloadGame/OtherDownload

If you are getting an error that says ""Unable to launch game. Please download and run the Wizard101 installer again", try following the directions here: https://kingsisle.custhelp.com/app/answers/detail/a_id/99/kw/game%20download

If you need any additional technical support help, please send an email to support@wizard101.com.


community@wizard101.com
Explorer
Jun 29, 2011
61
Professor Greyrose on Jan 18, 2016 wrote:
Hello,

To download Wizard101, log in to Wizard101.com the website. Click the Play button above your name, you'll be taken to a page where you can re-download the game. Alternately, you can re-download the game from this link: https://www.wizard101.com/downloadGame/OtherDownload

If you are getting an error that says ""Unable to launch game. Please download and run the Wizard101 installer again", try following the directions here: https://kingsisle.custhelp.com/app/answers/detail/a_id/99/kw/game%20download

If you need any additional technical support help, please send an email to support@wizard101.com.
That is not my issue. I cannot, "redownload," the game to my desktop, but I can play it. Everytime I want to play it again, however, I have to repeat the process of downloading, but the game's icon fails to appear on my desktop or even in my computer's memory. The tab that says, "unable to launch game," never shows up for me.

Administrator
Aaron FireEyes on Jan 21, 2016 wrote:
That is not my issue. I cannot, "redownload," the game to my desktop, but I can play it. Everytime I want to play it again, however, I have to repeat the process of downloading, but the game's icon fails to appear on my desktop or even in my computer's memory. The tab that says, "unable to launch game," never shows up for me.
This typically is caused by Windows user administrator rights. You can either log in with an already existing Windows admin user or if that does not resolve the issue for you then create a new Windows user account and give it admin rights and download the game from that user. If you need further instructions contact customer support by sending an email to support@wizard101.com.


community@wizard101.com