Okay so lately, this has been happening to me: go on wiz, goes normal, then
I'm just strolling around Mushu being bored and then it starts again. This keeps realize that I have tons of quests to do and I'm half way repeating until finally I give in my XP bar. So I go where the arrow tells me to go, up and I log off for good. and then out of no where It wont let me move and I'm thinking about quiting when I try pressing my arrow keys it doesn't because of this. PLEASE take me, but it goes goes in the place where my FIX THIS KI!!! I can't level spellbook is then I press the one pointing north level up anymore and and it pressing my friends list and blah blah blah, I'm upset. I feel like I lost you get the idea. I'm forced the shut down the laptop a billion friends. My best in the middle of the conversation my friend and I were friend Andrea having and then I feel like there gonna delete me and Sparkleblade deleted me once one of them did o;. Then, when I turn my laptop not cause of the arrow back on, I go on wiz again. Everything is normal and then key thing she just did one it happens again. I try the shut down thing again, day for no reason XD
This is exactly why we have a customer support department standing by to assist you. Our support team can help you but you need to contact us at support@wizard101.com - when you contact us through email please ensure that you give us:
->the account name ->the character name ->your dxdiag file ->as much information about what you encountered as you can, including error messages or screenshots
NEVER send us: ->your password ->your full credit card information
The more information you give up front, the faster your issue can be resolved. It can take up to 48 hours before you receive a response.
A DxDiag is a utility designed to display the specifications of your computer hardware, as well as to test DirectX software, including sound and video. If you are asked for this information, it helps the support group relate your gaming issue to your personal computer.
To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run its course, click "Save all Information" and it will output a txt file that you can attach to your email.
