Welcome to the Wizard101 Message Boards

This is either your video card, or a lack of RAM.

1. Make sure you meet the minimum requirements to run the game.
https://www.wizard101.com/game/system-requirements

2. Try not to run other programs that hog memory when you are playing Wizard101.

3. Update your video drivers, here's how:
http://kingsisle.custhelp.com/app/answers/detail/a_id/172

4. After steps 1-3 if it's still happening, our support team can help you but you need to contact us at support@wizard101.com - when you contact support, please ensure that you give us:
->the account name
->the character name
->your dxdiag file
->as much information about what you encountered as you can, including error messages or screenshots

NEVER send us:
->your password
->your full credit card information

The more information you give up front, the faster your issue can be resolved. It can take up to 48 hours before you receive a response.

A DxDiag is a utility designed to display the specifications of your computer hardware, as well as to test DirectX software, including sound and video. If you are asked for this information, it helps the support group relate your gaming issue to your personal computer.

To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run its course, click "Save all Information" and it will output a txt file that you can attach to your email.