i am having issues with the download on my compaq laptop it runs on windows and i am doing any thing wrong i can almost get it downloaded but it says some thing wrong with the patch client or the one time it did work i got on and i couldnt see any writting and the character images we all blocky and could not make out any thing plz if there is a certain video any were showing how to fix these issues or a new download i should use plz put as a comment i am a long time user and want to play again soon
If that doesn't help, we have a wonderful support team standing by to help you!
Our support team can help you but you need to contact us through email at support@wizard101.com, and when you contact support, please ensure that you give us: ->the account name ->the character name ->the DXDIAG file from your computer* (see below) ->as much information about what you encountered as you can, including error messages or screenshots
NEVER send us: ->your password ->your full credit card information
The more information you give up front, the faster your issue can be resolved.
*A DxDiag is a utility designed to display the specifications of your computer hardware, as well as to test DirectX software, including sound and video. If you are asked for this information, it helps the support group relate your gaming issue to your personal computer.
To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run its course, click "Save all Information" and it will output a txt file that you can attach to your email.
