some times when i go to different places on the spiral i keep seeing this giant butterfly and when i get close it disappears but when i step back it comes back can someone explain this
It's very easy (but takes several steps to figure out what it is):
1. Determine the manufacturer of your video or Audio card
A) Video > Open your control panel, click on "Display" > "Settings" tab > "Advanced" > "Adapter" > "Properties" > "Driver" tab.
B) Audio > Open your control panel, click on "Sounds and Audio Devices" > "Hardware" tab > "Devices" > Click on the audio device then > "Properties" > "Driver" tab.
2. Write down the Driver Provider and Driver Version.
3. Go to the driver manufacturer's website and locate your particular computer and download the newest driver (you can check the latest driver they post with the driver version you have, if it's the same, then don't bother with the download - likely they've come out with a new one since last you updated though). If you have Windows 7, you can open device manager, and right click on the device. You can pick Update drivers from this as well.
After updating the driver, reboot your computer and hopefully, all is right in Wizard City!
PS: You can bypass all this by sending us a dxdiag & we'll determine your driver and send you the link to update if necessary:
To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run it's course, click "Save all Information" and it will output a txt file that you can attach to your ticket. You can send us a ticket via the "Contact Us" tab above.
Some of the common video drivers (** Some laptop and even proprietary desktop manufacturers do not recommended or support driver updates from the video driver manufacturer's websites. Please refer to the computer manufacturer's website first (where applicable) for information pertaining to video driver updates. ):
