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striped screen of death!

AuthorMessage
Survivor
Nov 16, 2009
13
i'm not sure if someone already posted this but when i play W101 a reaccuring problem keeps coming up. I'll be running around and suddenly my screen will turn all striped. Even worse, i'll be in a battle while this happens It is'nt only me, other people have seen this. help!

Administrator
Sounds like a graphics card issue, and a job for Mr Lincoln!

Please send an email to: support@wizard101.com.

Please send us:
->the account name
->the character name
->as much information about what you encountered as you can
->where possible, your DxDiag file (see below)

NEVER send us:
->your password
->your credit card information
The more information you give up front, the faster your ticket can be resolved.

What is a DxDiag?
A DxDiag is a utility designed to display the specifications of the user's hardware, as well as to test DirectX software, including sound and video. If you are asked for this information in an email, it helps the support group relate your gaming issue to your personal computer.

To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run its course, click "Save all Information" and it will output a txt file that you can attach to your email.


community@wizard101.com