Welcome to the Wizard101 Message Boards


Player Guide
Fansites
News
Game Updates
Help

Follow important game updates on Twitter @Wizard101 and @KI_Alerts, and Facebook!

For all account questions and concerns, contact Customer Support.

By posting on the Wizard101 Message Boards you agree to the Code of Conduct.

Game Configuration?

AuthorMessage
Survivor
May 25, 2009
6
Hello, I seem to be havin a problem with my game. I may just be worried about something that will fix itself but, whenever I try to log in now, it gives me this message: "To play Wizard101, you (or your parent) may need to make changes to your system configuration. When this is done, you will be able to play!" I did not just start playing, and have restarted my computer and the game several times. I was just logged in last night. Did it show that message only because too many players were trying to log in at once time?

Administrator
If you have any questions or concerns regarding game or account matters, please send an email to: support@wizard101.com. Please include your account username and a DxDiag.

A DxDiag is a utility designed to display the specifications of the user's hardware, as well as to test DirectX software, including sound and video. If you are asked for this information in an email, it helps the support group relate your gaming issue to your personal computer.

To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run its course, click "Save all Information" and it will output a txt file that you can attach to your email.


community@wizard101.com
Defender
Mar 01, 2009
145
i have a question
do you need to install/update adobe flash player to play wiard101? i went on wiz101 this morning but some error made me log off and now i cant log back in without an error showing up.

Defender
Mar 01, 2009
145
LetterBee wrote:
i have a question
do you need to install/update adobe flash player to play wiard101? i went on wiz101 this morning but some error made me log off and now i cant log back in without an error showing up.

never mind it is working again yay! :D