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Wizard101 problem

AuthorMessage
Survivor
Jul 18, 2009
6
Hi i have a problem with the computer on Wizard101 problem is it would take my username and password and then it would load for like 2 seconds and then it would go blank. I need tech support PLEASE!

Administrator
We have the tech support you need, but you need to give us more information!

If you have any questions or concerns regarding game or account matters, please send an email to: support@wizard101.com. Please include your account username and a DxDiag.

A DxDiag is a utility designed to display the specifications of the user's hardware, as well as to test DirectX software, including sound and video. If you are asked for this information in an email, it helps the support group relate your gaming issue to your personal computer.

To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run it's course, click "Save all Information" and it will output a txt file that you can attach to your email.

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