Welcome to the Wizard101 Message Boards

Player Guide
Game Updates

By posting on the Wizard101 Message Boards you agree to the Code of Conduct.

How to Get Help from KingsIsle

Before you contact our support team for help, make sure that the email address associated with your Wizard101 account is valid and that you can check email at that address! If you did not provide a valid email address, or no longer have access to the email address you provided, update your information in the My Accounts section that appears when you're logged in to the website.

To contact us through the website:
Click the 'Help' link at the top of this page and then click the 'Contact Us' tab at the top. Follow the instructions and your ticket will be created.


To contact us through email:
Click the 'Contact Us' link at the bottom of every page of the website, or this link: https://www.wizard101.com/game/contactus or directly email us at support@wizard101.com

When you contact support, please ensure that you give us:
  • the account name
  • the character name
  • as much information about what you encountered as you can

NEVER send us:
  • your password
  • your credit card information

The more information you give up front, the faster your ticket can be resolved.

Tickets can take up to 48 hours to receive a response and duplicate tickets can slow the whole process down.

We do not offer telephone support.