Wizard101
Contact Us

Billing Email Address

 
 
 
 
If you have any questions or concerns regarding billing, please send an email to: billing@kingsisle.com .

To ensure we can quickly address your request, please include (if known &/or applicable):

Account Username:
Email address of account:
Card Holder Billing Name:
Last four digits of Credit Card Used (or gift card):
Credit Card Type (Visa, Mastercard, Amex, Discover):
Charge amount & date:
Brief description of request:

NEVER send us:
Your Password
Your full credit card number, expiration dates or Credit Card Security Codes

The more information you provide, the faster we can resolve your issue.
 
 
 
 

Support Email Address

 
 
 
 
If you have any questions or concerns regarding game or account matters, please send an email to: support@wizard101.com .

To ensure we can quickly address your request, please include (if known &/or applicable):

Account Username:
Character Name (if applicable):
As much information about what you encountered as you can:

NEVER send us:
Your Password
Your full credit card information

The more information you provide, the faster we can resolve your issue.
 
 
 
 
Need to reach us by mail? Our mailing address is KingsIsle Entertainment P.O. Box 82543 Austin, TX 78708
We do not offer phone support.
Tickets can take up to 48 hours to receive a response and duplicate tickets can slow the whole process down.