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purchasing crowns

AuthorMessage
Survivor
Aug 21, 2017
1
whenever i would try to buy crowns on a credit card it would freeze everything exept the close butten the actual game and the little scroll bar.
Armiger
Jan 18, 2010
2280
Hmm,

This sounds like an issue you may need to direct to Kingsisle directly.

If your payment info is valid, then it may be an issue with your computer trying to process it or just them game's website.

Try contacting KI directly if the issue persists.

support@wizard101.com

Armiger
Aug 03, 2014
2101
Star Edward on Jul 30, 2018 wrote:
Hmm,

This sounds like an issue you may need to direct to Kingsisle directly.

If your payment info is valid, then it may be an issue with your computer trying to process it or just them game's website.

Try contacting KI directly if the issue persists.

support@wizard101.com

My emails from KI support come from the email address help@kingsisle.com

I keep seeing people saying support@wizard101.com doesn't get a response any more. I don't know if they use both but all my support has come via help@kingsisle.com so that might be a better email to send info to.

Please could someone at KI confirm which is preferred and if they both work or just one?

Good luck Dragon Slayer!
Survivor
Feb 02, 2013
4
This has happened to me on other games.
Convert your money to another card and try to buy it with that one.
Hopefully this helped.
Regards,
Cowan GiantPyre LVL 28 Fire wizard.