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Please help...can't get game to install...

AuthorMessage
Survivor
Jun 10, 2016
1
So i started to do what it told me to do. I made my account and clicked "play now" to download it. Then I clicked "installwizard101.exe" in the bottom left corner. However, it will start to load but then a box pops up saying "the installed version of the application can not be determined" and then the whole thing stops. I don't know how to fix this. Please help if anyone can. Thank you!

Illuminator
Oct 22, 2011
1304
You may want to see if your firewall is blocking the installation.

Otherwise, you need to contact support@wizard101.com for assistance. They should be able to help with any technical problems.