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Gift window not appearing

AuthorMessage
Survivor
Dec 25, 2015
1
I redeemed the 2 codes for the 12 days event but when I log into the game my gift window doesn't appear please help.

Explorer
Jul 25, 2010
62
ProsEnvyMe on Dec 9, 2017 wrote:
I redeemed the 2 codes for the 12 days event but when I log into the game my gift window doesn't appear please help.
Yeah this happened to me.

It seems it doesn't appear when you're in a battle, or in a place where mounts are restricted.
Just go to the commons and try there.

(Also make sure you redeemed the codes on the right account first)

Geographer
Jun 06, 2008
824
If they don't appear, try logging out and back in to see if they appear in your gift window. If they still do not appear, please contact Customer Support.

Email: support@wizard101.com
Web: https://www.wizard101.com/CustomerSupport/game