I understand the game is going through some issues right now, however a status update would be much appreciated. We spend time and money on this game. Please fix it soon or let us know you cant anytime soon. Thank you :)
Hi, I have enjoyed playing this game for a while and I was wondering if there are any updates we could here about the state the game is in. Whether you tell us a time it will be back up or dispel some of the rumors that have been spreading around. If you read and consider this comment you have my thanks.
@snoogyalyssa Yes I remember it happening once before a long time ago around the time celestia came out it was so bad they had to do a rollback but it was so long ago I don't remember all the details, don't know if it has happened since though cause I quit shortly after that and only just started again.
According to some Twitter threads, there is some group or person conducting a DDOS attack on Wizard101.
Not sure of anything, but if that is the case there is little that the game developers themselves can do about it.
Such an attack floods their site with huge numbers of messages, overloading the internet channels on which they rely, and preventing the messages from our game clients from getting through.
There are some things that their ISP can do to reduce the impact, but this sort of thing is hard to counter.
It isn't their fault.
But I do wish that they would post a clear and visible notice about what is happening. It should be a banner on the website, or a stickied announcement, not just an occasional response buried in a long thread in this forum.
I've been involved with computers since before most here were born, and probably their parents too...
I've worked professionally with high demand, critical servers, in the financial industry for the last 30 years. Downtime is to be expected, but minimal. As of this posting the servers have either been offline or unusable for over 12 hours and counting by my experience, nearing 24 for others.
Where are the backup servers, where is the quick diagnosis of the root cause and the return of the connectivity?
There is not one single server that everyone connects to, there are many, I find it hard to believe that all of the servers are down. If this was due to a software upgrade, why haven't you rolled back the upgrade? If this is an issue with hardware, I find it staggering that all the servers have failed at the same time. If network based, either due to a DDOS attack or network connectivity failure, I still don't understand the immense amount of time it is taking to rectify the underlying issue.
The lack of status updates is just poor customer service too....