You may want to post a SPECIFIC date and time(in your timezone). You also may want to post the realm to go on. This isn't good for immediate help, really.
Thanks for the replies folks. It wasn't until after I posted that I realised contact in game wasn't possible for non-friends, also about the moderation.
Good tip about the crystal timers being removed, thank you.
In any case I found some friendly folks to help out. Wizard101 players are the best :)