I wanted to give you a heads up about an issue that just became apparent to us, and what we intend to do to fix it.
As many of you know, a few weeks back we put out a new Collectible Card Game loot pack: the Knight’s Lore card pack. The pack is full of a lot of fantastic stuff, but one of the “jackpot” items was the ability to learn one of three different new spells: the Catalan, the Handsome Fomori, or the Deer Knight.
It came to our attention last Friday that there was an error in the data table, and the last of these cards was not dropping correctly. We fixed the pack immediately, but too late for players who had already purchased the pack. Any player who rolled The Deer Knight spell was receiving either the Catalan or the Handsome Fomori spell, instead.
We take full responsibility for this mistake. It was an error that we should never have made – or, at the least, that we should have caught before releasing the pack to our community. Unfortunately, we failed in both regards.
To remedy this situation, we are going to give this last spell, The Deer Knight, to ANYONE who received either of the other two spell cards – whether you should have gotten the Deer Knight, or not. Instead of one jackpot item, we’re going to give you two, to thank you for being part of the Wizard101 community and in sincerely apology for this mistake.
To be clear: this was not an issue with people NOT receiving a Lore card when they should have – it was only an issue with WHICH Lore card they received. Going forward, please be assured that we will be even more focused on our efforts – in both creating new content, and testing it – to make sure this never happens again.
Thank you again for playing, and we’ll see you in the Spiral.
J Todd Coleman
KingsIsle Entertainment, Inc.
p.s. the script will take a while to run, so look for the spell to be added to your character sometime this week. Thanks!