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Membership Rewards Token Glitch?

AuthorMessage
Survivor
Jul 09, 2009
8
I run 2 accounts and I noticed something off about the membership reward tokens.

A few months ago one accounts' membership was "automatically renewed" through the website. The other accounts membership was a prepaid card that I redeemed for member before the end of my existing membership.

The "automatically renewed" membership account received 1 membership loyalty token while the prepaid card that I redeemed prior to the end of my current membership received 2 membership tokens.

Note: Both accounts have had the exact same membership purchase history. Every time I buy membership, I purchase it on both accounts in the same cart on the website. (Excluding this one time).

Both my accounts are renewing membership soon and I was wondering, will I get the correct amount of loyalty tokens on them if the member is "automatically renewed" through the site?

Delver
Apr 05, 2022
206
Justin Blueweaver on Nov 1, 2022 wrote:
I run 2 accounts and I noticed something off about the membership reward tokens.

A few months ago one accounts' membership was "automatically renewed" through the website. The other accounts membership was a prepaid card that I redeemed for member before the end of my existing membership.

The "automatically renewed" membership account received 1 membership loyalty token while the prepaid card that I redeemed prior to the end of my current membership received 2 membership tokens.

Note: Both accounts have had the exact same membership purchase history. Every time I buy membership, I purchase it on both accounts in the same cart on the website. (Excluding this one time).

Both my accounts are renewing membership soon and I was wondering, will I get the correct amount of loyalty tokens on them if the member is "automatically renewed" through the site?
Hey there, this seems like an account issue for sure, I would reach out to our customer support team.

https://www.wizard101.com/CustomerSupport/game

I hope this helps, good luck!

Survivor
Jul 09, 2009
8
Kyle IceWielder on Nov 23, 2022 wrote:
Hey there, this seems like an account issue for sure, I would reach out to our customer support team.

https://www.wizard101.com/CustomerSupport/game

I hope this helps, good luck!
Thanks Kyle