Welcome to the Wizard101 Message Boards

Player Guide
Game Updates

By posting on the Wizard101 Message Boards you agree to the Code of Conduct.

How can I change my master password without my ema

Dec 30, 2009
I lost the password to my email address and tried to get it back but it's not working and i wanted to change my master password to purchase the Dino bundle but since i don't have a email i cant use the temp password and since i need a master password to buy something i can't! PLEASE HELP!!!

Hi Gavin, it sounds like you’ll need to start the process of advanced password recovery beyond what our FAQ prescribes (https://www.wizard101.com/game/help-faq). To do this, you’ll want to contact support@wizard101.com and they’ll ask you a series of questions to assist you. Please contact them as soon as possible and allow for up to 48 hours for them to establish a ticket and respond. Sorry for the inconvenience, and I hope we get you to the state where you can purchase the coveted Dino bundle soon.