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Crown when renewing membership

AuthorMessage
Survivor
Sep 21, 2015
5
My account is setup to renew every year. But I did not receive the crowns that you are suppose to get when you renew. Please can someone fix this problem.

Jasmine Light heart

Adherent
Mar 18, 2009
2599
Strwbywn on Dec 27, 2018 wrote:
My account is setup to renew every year. But I did not receive the crowns that you are suppose to get when you renew. Please can someone fix this problem.

Jasmine Light heart
I'm assuming you bought the Crowns/80.00 membership package last year? If you didn't already have this package, it won't auto-renew at that package (but rather whatever package/deal you bought last year).

If you did buy this package last year, I recommend submitting a KI ticket since it involves an account/billing issue (none of those personnel moderate these forums).