On my account, I have open chat turned on. Yet, the chat icon over my head (to the left of my title) shows a red circle with a line through it superimposed over the chat bubble. Doesn't this indicate menu chat only? How can I get this to go away? I have full control over my account and I'm way over 18.
On a similar subject, I'm a little fuzzy with open chat. I have two accounts under the same credit card, one can use open chat, the other can't. I know it says there needs to be a valid credit card for the accounts, I would think my one card would be valid on both. I even went in and bought crowns on the account without open chat, but it made no difference. Am I doing something wrong? I'd like to have open chat on both accounts. Thank you.