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Why is my pet stuck in the kiosk instead of leaving?

May 30, 2010
I put all my pets into the kiosk at the same time so I can replace them all in one wave. This week one of my pets was stuck in there, presumably because someone had recently hatched with it.

Why can't I remove that pet when it still says "Next hatch 14 hours". And why does it say that, when they generally reset in an hour?

Please don't explain that there is a little button that says "remove pet" and one that says "remove all pets". I see those buttons. I click on those buttons. They don't work in this situation. I just want to know why the pet doesn't go when s/he should.