I know! i payed 1 month subscription with my pocket money and its now going down the drain becouse they wont give me and my dad a answer why it is not working. i tried everything and sent them my logs and they still have not answered my question its so unfair coz i only have one and i half weeks left now and i have not really been able to use my subscription. And my Dad is getting mad, he wants a refund. Good luck getting it working!