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hairstyles removed

AuthorMessage
Survivor
Mar 26, 2012
34
I have 2 separate accounts I play on, I have this issue with only one wizard on each account. I've reported both to customer service, who suggested I post here also about the bug.
When I created my wizards and chose their face, eyes, hair, etc., I chose the valiant defender hairstyle for each wizard. One of these wizards was created in 2010, the other a few years later. For the last few years they have both worn stitched hairstyles on top of their original hair.
I have gotten the floral raiment helm from the scroll of fortune prizes and wanted to try it on my wizards. This is when I discovered their original hairstyles were different, no longer the valiant defender. One has the dragon wisp, the other has the wyrmrider, I do not care for either of these hairstyles and would very much like back the one I originally chose for my wizards when they were created. This has only happened to one wizard on each account, I checked the others.
Not sure how or when this bug occurred since like I said they've been wearing stitched hair for a long time now.
I have now sent my log in name, characters name to customer service 3 times and have added the extra info they've asked for.

Thanks!