Your answer is right in the Help & Support -> Frequently Asked Questions section.
If you are unable to use the chat function, it is possible that your account does not have Text Chat enabled. Accounts set up as over age 13 players are able to use the Text Chat.
You may also simply have the Chat Bubbles turned off. You can turn the chat bubbles on and off by pressing the letter O on your keyboard.
If you have an account that is over age 13 and still cannot chat you might need to enable the feature. To enable you must login to Wizard101.com and select "My Accounts". Under the "Account Management" section login to your parental controls and click on the 'enable' button located next to the 'filtered text' option.
Text Chat for players with under age 13 accounts can only be turned on by a parent/guardian over age 18. The parent/guardian must validate his/her age by buying a subscription or crowns with a valid credit card, the adjust the chat privileges on your account through the Parental Controls.
If you have previously been able to use Text Chat and no longer can access it, it is possible that you have been reported for harassment or other misconduct. Please contact Customer Support using the "Ask a Question" button on the Help & Support page.
If you want the prize, you have to build the ladder rung by rung. There are no shortcuts.
