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I don't know what happened to my wizard!

Sep 29, 2011
Ok so i went online and i was in marleybone and my wizard seemed all glitched out like and everywhere else in marelybone was too. I hae a picture but i'm not so sure how to put it up. Thanks for any assitance. :?

We do not allow the posting of pictures on our message boards, but our support team can help you! Contact us through email to support@wizard101.com and when you contact support, please ensure that you give us:
->the account name
->the character name
->your dxdiag file
->as much information about what you encountered as you can, including error messages or screenshots

NEVER send us:
->your password
->your full credit card information

The more information you give up front, the faster your issue can be resolved. It can take up to 48 hours before you receive a response.

A DxDiag is a utility designed to display the specifications of your computer hardware, as well as to test DirectX software, including sound and video. If you are asked for this information, it helps the support group relate your gaming issue to your personal computer.

To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run its course, click "Save all Information" and it will output a txt file that you can attach to your email.