Players are muted for violations of the Terms of Use.
If you were muted for an extended period of time, we chose to mute your account rather than outright ban your account from playing Wizard101.
When you were muted, you were sent an email explaining the violation and the repercussions. If you wish to appeal the mute, you can reply to the email you were sent. If you did not provide a valid email address when you registered for Wizard101, you cannot receive notifications from us regarding your account.
If you want the prize, you have to build the ladder rung by rung. There are no shortcuts.
