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We are aware of the recent Heartbleed Bug internet vulnerability issue and can confirm that none of the KingsIsle systems or websites were impacted. If you wish to have further clarification about the bug itself visit http://heartbleed.com.
We have the tech support you need, but you need to give us more information!
If you have any questions or concerns regarding game or account matters, please send an email to: email@example.com. Please include your account username and a DxDiag.
A DxDiag is a utility designed to display the specifications of the user's hardware, as well as to test DirectX software, including sound and video. If you are asked for this information in an email, it helps the support group relate your gaming issue to your personal computer.
To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run it's course, click "Save all Information" and it will output a txt file that you can attach to your email.