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windows 7 upgrade/can't reinstall/uninstall

AuthorMessage
Survivor
Jul 28, 2009
1
I have recently upgraded vista to win 7, and was unable to play w101. I attempted to install/uninstall and nothing is working. Each time I attempt to start the launcher it fails and says to re-download and try again. I have read the FAQ on this topic and followed instructions to no avail. I have saved the launcher directly to desktop so that I could change compatability and admin rights, still a no go- Anyone have any suggestions? Are there registry entries that need to be removed for a clean uninstall? What am I possibly missing?

Administrator
Our wonderful support team can help you - to create a ticket with customer support, simply click the Contact Support button at the top, or email the directly at support@wizard101.com

If you have any questions or concerns regarding game or account matters, please send an email to: support@wizard101.com.
Before you submit a ticket, make sure that the email address associated with your Wizard101 account is valid and that you can check email at that address!

Please send us:
->the account name
->the character name
->as much information about what you encountered as you can
->where possible, your DxDiag file (see below)

NEVER send us:
->your password
->your credit card information

The more information you give up front, the faster your ticket can be resolved.

What is a DxDiag?
A DxDiag is a utility designed to display the specifications of the user's hardware, as well as to test DirectX software, including sound and video. If you are asked for this information in an email, it helps the support group relate your gaming issue to your personal computer.

To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run its course, click "Save all Information" and it will output a txt file that you can attach to your email.

Tickets can take up to 48 hours to receive a response and duplicate tickets can slow the whole process down.


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