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I have noticed a lot of people with some very foul mouths (especially in pvp). I report them when I feel they have crossed the line, but what actually happens when I report them? All I am able to enter into the reason is usually something like foul language or profanity. Do the logs from that time frame get saved so they can review what the dialog was? Just curious about the process and what occurs.
When you report someone, or you are reported, a message is sent directly to Mr Lincoln that includes the chat logs of everything that was said before and after that report.
Mr Lincoln then reads the log and assess the situation. He determines how bad the offense was, looks up prior offenses for the reported individual, and based on that assessment he issues sanctions such as muting or banning and sends an email to the offending account explaining the violation and the sanctions.
If the report was falsely made, that is determined as well, and the player who made the false report is investigated as to whether or not they have made previous false reports. False reports are just a egregious as valid ones, and similar sanctions can be levied against repeat offenders of false reporting.
Everything that a player enters into the chat window is logged. These larger chat logs are also routinely checked for those infractions that are not reported.