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Unable to access Wizard101.com or the game?

AuthorMessage
Survivor
Apr 21, 2009
4
I have tried to access this site using the main address they tell you to use (www.wizard101.com) and it tells me that the URL is blocked. Is this just my computer? A fansite (www.wizard101central.com) also comes up with this block message whenever I try to access it.

I only managed to access the main wizard101 site (this one) by using a link from another area of the site (schools of magic).

Also, when I log into the game and go to check my plants it tells me that I am unable to connect to Wizard101. I believe it may be my Silver Trumpet Vines as I have never experienced this problem with any other new plants growing up. My plants have pests and needs, I would love to be able to get on and fulfill their needs and get rid of their pests but due to connection problems I am unable to do so.

Has anyone else had either of these problems today?

Administrator
We have the tech support you need, but we need more information from you!

If you have any questions or concerns regarding game or account matters, please send an email to: support@wizard101.com.
Before you submit a ticket, make sure that the email address associated with your Wizard101 account is valid and that you can check email at that address!

Please send us:
->the account name
->the character name
->as much information about what you encountered as you can
->where possible, your DxDiag file (see below)
NEVER send us:
->your password
->your credit card information
The more information you give up front, the faster your ticket can be resolved.

What is a DxDiag?
A DxDiag is a utility designed to display the specifications of the user's hardware, as well as to test DirectX software, including sound and video. If you are asked for this information in an email, it helps the support group relate your gaming issue to your personal computer.

To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run its course, click "Save all Information" and it will output a txt file that you can attach to your email.

Tickets can take up to 48 hours to receive a response and duplicate tickets can slow the whole process down.


community@wizard101.com
Defender
Feb 28, 2010
115
Not sure how old you are, but is it possible your parents have blocked them all out?