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Trying to enter game, but crashes.

AuthorMessage
Survivor
Aug 22, 2015
1
Hello everyone,
I am experiencing problems trying to get to my login screen. I open wizard101, and it puts a loading signal next to my icon in my toolbar. (This is normal). Then it stops, and it gives me a chart that says Bottles, and shutting down. Then it one second later shuts down, and I do this over and over. It seems like this happens every time, and I can not help it. I have reconnected my wifi, and I have restarted my computer. Nothing works.

I run on a Macbook pro, El Captain 10.11.1

Is there a way that I could fix this issue, because I have recently purchased member. (March 25), and I have not been able to get on in 3 days. I know my membership is counting down, I do not want to have to wait for my membership to run out, and not be able to play.

If there is a way to help, please tell me because I am desperate.

Thank you for your consideration. I hope to be able to get back to the game soon! (I am close to finishing marleybone).

~Robrussia24

Administrator
Survivor
Jun 09, 2013
1
I have been having the same problem since the update. Sent in an email to support as well. Hope they have an answer for us.

Survivor
Feb 19, 2016
1
I'm able to get onto the game, but then my computer suddenly restarts in the middle of the game.