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Someone, please help me. :[

AuthorMessage
Delver
Dec 04, 2013
215
Hello, fellow wizards. I have a problem that has occurred several times and is becoming quite a problem. I am hoping that one of you can help me. When I go to log into Wizard101 and play the game, it won't let me in. It says it is Error 107 or something, but I've tried the solution to 107 and nothing helps. I've also tried uninstalling and reinstalling, but that doesn't help either. I've taken my computer in and nothing appears to be wrong with it, so I think it is the game or the processing. Idk, all I do know is that this has occurred several times and my patients is wearing thin. My irl friends are telling me I have to get it fixed or they'll continue questing without me I'd be okay with that, but I enjoy the game most BECAUSE of my irl friends. I really don't want them to leave me behind. Can someone please help me?

PS: When I attempt to log in, it won't load past saying LOGGING IN. It doesn't stop at PATCHING TO SERVER or anything like that.

Can someone PLEASE help me? I'm going to try getting a new computer, but I don't want to spend the money on that if there is another way to fix this. Thank you for your time.

Administrator
Hello,

Have you just been experiencing this today?

If this has been happening longer than today, below are some tips from the FAQ that may be of help.

If you've been able to play before, and this just started happening, try resetting your router/modem, or repairing your computer's internet connection. (Just right click on the icon in the system tray and choose 'repair').
If this is your first time trying to play, it is probably a Firewall or Router blocking access to the program, or the ports that it is trying to communicate through. Please make sure that Wizard101 is on your Firewall's exceptions list (this allows it to access the internet). You can also make the following changes to port settings on your Firewall and/or Router. The ports to allow: tcp 12000 for login, tcp 12500 for patch, tcp/udp 12000-12999 for game

If you have recieved this error and have already opened up the necessary ports, then please try checking for other firewalls on your computer. It may be that one firewall could be set up to block certain IP ranges or is blocking the program Wizard101. If you can temporarily disable that firewall, the patches should be able to load.

For more information about allowing Wizard101 on your firewall:
http://kingsisle.custhelp.com/app/answers/detail/a_id/140
http://kingsisle.custhelp.com/app/answers/detail/a_id/162

If you continue to see errors, please contact Support by sending an email to support@wizard101.com.


community@wizard101.com