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Reporting

AuthorMessage
Explorer
Mar 19, 2011
57
Can you add more into reporting? Can you add a list, for example, Foul Language, Bothering, etc. and then can you add the EXACT sentence and name of the person to check if thats what they ACTUALLY SAID.

For the reason I'm posting this, I got reported for no reason what so ever while watching a pvp match. I was barely talking and i got false reported. I said no bad words not bothering anyone just having fun.

So can you add more into reporting please? I think everyone here is tired of getting false reported for no reason.

Administrator
When you report someone, or you are reported, a message is sent directly to Mr Lincoln that includes the chat logs of everything that was said before and after that report.

Mr Lincoln then reads the log and assess the situation. He determines how bad the offense was, looks up prior offenses for the reported individual, and based on that assessment he issues sanctions such as muting or banning and sends an email to the offending account explaining the violation and the sanctions.

If the report was falsely made, that is determined as well, and the player who made the false report is investigated as to whether or not they have made previous false reports. False reports are just a egregious as valid ones, and similar sanctions can be levied against repeat offenders of false reporting.

What is Considered a Reportable Offense?
We appreciate that our players want to make Wizard City the best it can be, and we've placed the tools in your hand to report players for inappropriate behavior. We ask that you use the reporting feature to identify truly egregious behavior, such as creative profanity (swearing around the filters), solicitation of usernames/passwords, predatory threats, racist comments and other such actions as outlined in the Terms of Use. The old story of “the kid that cried wolf” has a lot of bearing in this situation and we trust that all reports received by players are valid and require support intervention.

What is NOT considered a Reportable Offense?
Because false reporting can be construed and/or used as harassment of other players, we’d like to take a moment to ensure you are aware of what does NOT fall under the category of a reportable offense:

“S/he falsely reported me” or reporting someone for false reporting (2 wrongs don’t make a right)

“Won’t leave my house” (pick your friends wisely and avail yourself of the non-porting option)

“Being rude” (We’re sorry, we can’t enforce good manners. Use the ignore button liberally &/or change realms. It’s wholly up to you to choose to stay around someone that’s not nice to you.)

“Chain Stunning” (admittedly, it’s not much fun for the receiving team, but it’s not a violation of the game rules).

“Scamming” (Be sensible young Wizards, and ask yourselves if this person is really going to give you an item worth $30 of real money just for a few free Treasure Cards - the answer is, no, they're not. They're going to take your Treasure Cards and disappear. It's not a very nice thing to do, but all trades must be agreed upon by both parties. If the trade sounds too good to be true, it probably is, so don't accept the trade. )

“Spamming” (Although the Terms of Use mention spamming, it’s related to email/web posts. Yeah, it’s annoying in game and never of profound statement. Refer to “Being Rude”).


community@wizard101.com
Explorer
Mar 19, 2011
57
Thanks for that Lydia! I got really worried though because of the reporting. And i didn't know that the conversation was sent to Mr. Lincoln.

Thanks again!

Delver
Feb 18, 2010
252
its a good thing you weren't actually cussing or anything, but i LOVE the idea of making the report box longer. maybe as long as the bug report box in the test realm? that itty, bitty box we have now just doesnt cut it anymore I: :?