When we launched the test realm, we did a one time 'cloning' of all the subscriber's characters. If you were not a subscriber at the time of the 'cloning' your characters will not have copied over.
I'm not sure if there are other 'clonings' scheduled, but I'll find out and let you know.
If you were a subscriber at the time we launched the test realm, then that's a question for Mr Lincoln, who can be found by clicking the Help tab on the left here, scrolling to the bottom and clicking on the Support Button.
:( I have a subscription; but when mine were "cloned", my Balance Wizard (then level 15 with a Sprite Pet) was copied as a Level 5 without one! Eveyone else was exactly copied; Only my Balance Wizard was messed up.
Will deleting the Test Launcher and then reinstalling it help? I would like a Professor or someone to help me.... :(
Uninstalling and Reinstalling will not make a difference.
If you character did not clone properly, simply submit a bug report by logging into Wizard101.com the website, clicking Help and scrolling down to contact Mr Lincoln.
:D Thank you, Professor! I will do so right away!
And if I may suggest : Do what amounts to a cut and paste of the Test Server PvP Arena onto the Live Server? The existing Character Screen could remain, but using the "button" system switching between Badges and the Character's PvP Stat Screen (which could also show their Arena Ticket Total?) Just a thought really ....
And as personal testimony of the Arena setup ... I have tried just about every PvP capable MMORP out there, .... and this was the ONLY one I felt good about taking part in. You do good work, KingIsle; I hope you stay around a very long time, because I plan to be a subscriber as long as I have an internet connection of some kind ... :D