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Please Help! - Downloading Problem

AuthorMessage
Survivor
Aug 12, 2012
26
So i have been trying to play wizard 101 on another computer but it wont download. I have downloaded it before but now i cant open it it just says unable to launch please run the installer again. When i do it starts to install but then it says the same thing! When i try to uninstall the the wizard 101 already downloaded it says some kind of error. It makes me want to throw my computer through the window XD. Can anyone help me please? I give you a cookie!!! ( jk i dont have a cookie )

Administrator
You can re-download the game client at https://www.wizard101.com/game/how-to-download
When the download is complete, do not go into the install folder to run it, you must run it from the shortcut on your desktop.

Our support team can help you further but you need to contact us at support@wizard101.com - you can only contact us through email, and when you contact support, please ensure that you give us:
->the account name
->the character name (if applicable)
->as much information about what you encountered as you can, including error messages or screenshots

NEVER send us (or anyone!):
->your password
->your full credit card information

The more information you give up front, the faster your issue can be resolved. It can take up to 48 hours for Wizard101 customer support to reply to your email.


community@wizard101.com
Survivor
Aug 12, 2012
26