I have been very mad these past few days i tried to get on wizard101 and it says connecting to wizard101 server for hours or it says it can not connect to the server why is this please help me? Btw my internet connection is on excellent so its not my connection.
Our support team will work with you get your issue resolved - but you have to let them know what's going on! Please contact them through email to support@wizard101.com.
The more information you can provide, the better!
When you contact support, please ensure that you give us: ->the account name ->the character name -> as much information about what you encountered as you can -> a dxdiag
A DxDiag is a utility designed to display the specifications of the user's hardware, as well as to test DirectX software, including sound and video. If you are asked for this information, it helps the support group relate your gaming issue to your personal computer.
To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run it's course, click "Save all Information" and it will output a txt file that you can attach to your email.
