Welcome to the Wizard101 Message Boards

Hi there! I am one of those Mac users. I have not had a problem playing Wizards101 until today- Wednesday, April 21, 2021.

I have macOS Big Sur Version 11.2.3 and play on Michelle's iMac. I have shut down and restarted my Mac multiple times, have completely uninstalled Wizard101 and reinstalled. Still having the same issue.

I appreciate any help you can provide me.

Michelle

OK, got it to work on my Mac following those instructions. Thanks!

I own a MacBook Air 13 inch early 2014 and it is currently in Big Sur Version 11.2.3 and when I tried to open up Wizard101 I logged in and it said your system is only 32 bit. I have tried reinstalling the game and sadly it did not work, can this problem please be fixed so I can complete more of my quests in the game?

Thomas GoldBreath Lvl 21

ds122199 on Apr 21, 2021 wrote:

Why is there always a problem with Mac users and every update? Why? It isn't a few users, it's all Mac users. Why isn't this tested before test goes "Live"?

It is tested before going live, but unfortunately only a small percentage of macOS players join us during Test Realm, so some system specifics are not realized.

macOS compatibility also goes through a secondary set of instructions, so this adds complexity to supporting macOS devices.

Rest assured, we'll get this latest issue resolved nonetheless!

Sparck on Apr 21, 2021 wrote:

It is tested before going live, but unfortunately only a small percentage of macOS players join us during Test Realm, so some system specifics are not realized.

macOS compatibility also goes through a secondary set of instructions, so this adds complexity to supporting macOS devices.

Rest assured, we'll get this latest issue resolved nonetheless!

When is this issue going to be resolved? I know a lot of people are getting upset because we pay for a membership and can't even play the game. All of the plants in my garden are probably gonna die today and I'm so tight.

OK..update from my earlier post(s). I was finally able to access all folders as given in the directions from the third party source cited here for trying to do a clean re-install. NONE of the files to be searched for were in those folders. SO, I should have a clean machine right? No app, no hidden nonsense and I should be able to download the INSTALLER from wizard101.com and get re-established, right? NOPE...same result. Two very quick windows with the first one killing everything super fast and no launcher, sign-in or any action whatsoever. I mean the initializer window "tries" to hang on for you but eventually fades away into NOTHING somewhere else in the spiral...Has anyone even checked the launcher language code to see why it works for a few and most not? It won't install on even a clean machine! And yes (before you go there again), I am Big Sur, 64bit, the fastest i5 available, 16gb ram 1TB SSD, should run like lightening but feels like I got hit with the ball-n-chain mount...

I have a 2017 macbook pro updated with the latest update which would be Big Sur 11.2.3 and I'm having the same trouble as everyone else. Yesterday it was working fine and today I tried to login but this error came up saying the game couldn't run on 32-bit. I completely uninstalled Wizard 101 and installed again a couple times but so far, nothing. The farthest it will get is when the game says it will initialize and freezes:(

I am also having the same issues everyone else is having. I am up to date on everything, deleted and downloaded the game. When I log in, it loads all the way though, and then it just vanishes. I am using Big Sur 11.2.3, on a 2017 MacBook Pro.

wickingsonm on Apr 21, 2021 wrote:

I just updated my 2016 MacBook Pro (2.9 GHz Dual-Core Intel Core i5) to version 11.2.3 of macOS Big Sur. However, Wizard101 no longer opens. Before I updated my operating system this morning, launching Wizard101 and attempting to log in displayed a screen that said my system was no longer supported. After updating, the software won't even open. I've tried deleting and re-downloading, however I have had no luck. Each time I try to open the new software, it gets stuck on the "please wait while Wizard101 initializes" screen. Eventually this disappears but nothing else happens. The software is "running" and I have to close it out before deleting or relaunching the software, however nothing ever launches or shows beyond those initial screens. I've got more than 100 GB of disk space, 8GB of RAM, and my internet is high speed. As someone who has put time and money into this game, this is very frustrating.

This has also been happening to me. I hope this is fixed soon.

Michael WinterClou... on Apr 21, 2021 wrote:

Ok....I'm definitely running Big Sur. Definitely 64-bit with stellar stats plenty for the game. Copied from my twitter, this is the most common problem right now > Previous install is removed. The download from wizard101 does not initiate properly. There is a quick pop-up window that comes on BEHIND the initializer, but quickly goes away. The initializer freezes and then it goes away as well and the icon just sits in the dock doing nothing.

So even after total deletion and a restart AND just using the current download from Wizard101.com , this same reaction repeats. So right now, my imac 27 is empty of anything wizard and waiting for a fixed downloader.

same

Papa5674 on Apr 21, 2021 wrote:

SPARCK imo y'all leave us Mac users out in the cold way too often. So tired of having to clean and reinstall because of Kings mistakes.

Our apologies about these issues occurring. We have a partner we have to work with to get the game to work on 64-bit systems, even after a test realm.

Thank you all for your patience, we're looking into it and will keep you updated!

Julia StormStone on Apr 21, 2021 wrote:

Hi, I am running Big Sur on my 2020 MacBook Pro. I uninstalled the game and reinstalled it and it will not open. I would like help with this issue or to know when this is resolved. Thank you.

When you reinstall, please ensure the game folder itself is deleted, including the computer's trash bin cleared. Then give it another install try.

If that doesn't work, you may have to wait until our fix is in place. Apologies again for this issue coming up :(.

Hello,

I am running macOS Big Sur 11.2.3(most up to date). I tried logging in and I received the error. I followed the directions provided and deleted the game in its entirety. I reinstalled and now the game is not even showing the log in screen. Please assist.

Thank you