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Issues logging in?

AuthorMessage
Survivor
Jul 15, 2014
7
Is anyone else having issues logging in after the updates?

Survivor
Dec 23, 2016
9
I keep disconnecting from server. All other places I visit are fine, facebook, youtube, newsites, etc.

Survivor
Apr 02, 2017
39
Meh, if you mean the time it takes to load after the update, sure. But I can log in just fine.

Administrator
If this continues to be an issue for you, please contact our Customer support for more assistance.

Email: support@wizard101.com
Web: https://www.wizard101.com/CustomerSupport/game

Defender
Apr 18, 2014
113
Since I do not know your computer specs, I do not know the exact cause of this. However, make sure that your internet connection is not weak. Also, another factor can be the DNS or Firewall. Generally, when you are on a public network or a network with blocked programs, many programs cannot run, such as Wizard101. I experienced this myself while going to work and trying to play. For this I recommend you look up how to allow a program for your network on a site such as Youtube. For the DNS, make sure that your service provider is not having a service downage in your area. This can cause your internet to be "connected" but not actually load or connect to any sites or load an internet-based program such as Wizard101.