It sounds like you might be having issues with lag. Below are some tips from our help files that may help you.
If you are experiencing lag (or slow service) within game play or it sometimes freezes up, it is important to first check a couple of things that could cause choppy game play:
1) Make sure any un-needed background applications are not running. Having multiple applications running at once can use up bandwidth, and process usage on your computer.
Maybe you need a comptuer clean-up (i.e. run a system defrag, delete some old programs &/or files, etc.) 2) Another thing to check on is your internet connection. Slower speeds will result in choppier game play.
3) Verify that your graphics cards are in line with the system requirements.
4) Turn off your Quest Helper. You can do this by pressing 'ctrl-T' on your keyboard.
5) Adjust your Game options to help ease the work of your Graphics card: - Modify the resolution smaller. - Change the Graphics Detail setting to low - Turn the Full Screen option to Off. If you are still having issues after checking all of these things, please submit a support ticket by sending an email to firstname.lastname@example.org.