I have gotten a new computer lately,so i had to re install the game. When i started playing,I've been having a lot of small problems and im wondering if its just me or not. 1)Everyone is treating me like im a new student. 2)I can't change my clothes and everyone is wearing the same thing. 3)I can't see my pet or wand. 4)When i go to a shop to buy clothes,the only things i can buy is a novice hat or robe.
As this is a new computer, have you installed the latest version of Java and Flash? Also, go to your Graphic card manufacturer's site to ensure you have the latest update for your driver, then run a diagnostic check to ensure it installed properly.
Buying a computer off the shelf generally means everything needs updating.
If everything is updated on your end and the problem persists, send a ticket to KI Customer Service for more support.