The answer to this is on our support knowledge base. You can find it here This error occurs usually as a result of the video settings not being correctly set. Please attempt both solutions - if you continue to receive error, please contact Mr. Lincoln by submitting a ticket on the "Ask a Question" tab.
1. Make sure your Hardware Acceleration is set to Full
1. Open the Display Properties in the Control Panel. 2. Click the Settings tab, click Advanced, and then click the Troubleshooting tab. 3. Drag the Hardware Acceleration slider to the right (Full). 4. Click Apply/OK and then click OK again. 5. Restart the computer.
We have the tech support you need, but we need more information from you, young Wizard!
If you have any questions or concerns regarding game or account matters, please send an email to: firstname.lastname@example.org. Please include your account username and a DxDiag.
A DxDiag is a utility designed to display the specifications of the user's hardware, as well as to test DirectX software, including sound and video. If you are asked for this information in an email, it helps the support group relate your gaming issue to your personal computer.
To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run it's course, click "Save all Information" and it will output a txt file that you can attach to your email.