and I can't choose realms because it says 1/0 realms.
You need to contact our support team regarding technical issues such as this.
Our support team can help you but you need to contact us at email@example.com - when you contact support, please ensure that you give us: ->the account name ->the character name ->the character level ->the character school ->the operating system (PC or MAC) ->as much information about what you encountered as you can, including error messages or screenshots
NEVER send us (or anyone!): ->your password ->your full credit card information
The more information you give up front, the faster your issue can be resolved. It can take up to 48 hours for Wizard101 customer support to reply to your email.