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Can't play Wizard101- Bug/glitch preventing me

Apr 29, 2016
So, a bug or a glitch is occurring every time I try to log into the actual game, Wizard101.
Ever since this big update with the new world and level 125 and stuff, I can't play Wizard101.
So, I launch the game and I type in my user and pass and then it loads, and loads (like usual, all normally loading) and then it just takes me back to logging in again, as if it failed to log me in. Can anyone help?! This has been happening for 3/4 days now

A+ Student
Dec 24, 2009
Contact support. You can reach them by clicking the "Help?" icon in the upper right corner of this page.

Be sure your email address on your account is up to date, because they will respond to you there. Usually you'll get a reply within 48 hrs. If you don't see a response by Tuesday, check your spam filters. If you don't get any response at all, Dworgyn here will sometimes check to see if a ticket exists and help patch you through to support.

Good luck!

Alia Misthaven