Every time i try to enter a new area be it a street, teleport or dungeon the game crashes and all NPCs in the area disappear and all i can see are players and the scenery. Then all i can do is talk to people or turn the thing off forcibly.
Strangely, this has been happening ever since the red blocks glitch was fixed (this may be a coincidence) and i cannot go anywhere and i am stranded on firecat alley
I would like to know what may be causing this and if you can solve it as i had not played Wizard101 in a fairly long time...
We have the tech support you need, but we need more information from you!
If you have any questions or concerns regarding game or account matters, please send an email to: support@wizard101.com and/or community@wizard101.com. Before you submit a ticket, make sure that the email address associated with your Wizard101 account is valid and that you can check email at that address!
Please send us: ->the account name ->the character name ->as much information about what you encountered as you can ->where possible, your DxDiag file (see below)
NEVER send us: ->your password ->your credit card information The more information you give up front, the faster your ticket can be resolved.
What is a DxDiag? A DxDiag is a utility designed to display the specifications of the user's hardware, as well as to test DirectX software, including sound and video. If you are asked for this information in an email, it helps the support group relate your gaming issue to your personal computer.
To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run its course, click "Save all Information" and it will output a txt file that you can attach to your email.
Tickets can take up to 48 hours to receive a response and duplicate tickets can slow the whole process down.
