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i can not get the key from grimaldi's cave

Apr 12, 2010
the game keeps telling me to go to get the key from grimaldi the key maker but every time i enter the cave i am not able to interact at all as a result winter tusk is impossible for me to get anywhere in i have even tried times to uninstall and reload the game and it has not fixed the problem what do i do my wizard is a level 60 death named Karic Soul stalker