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Game Crashes

AuthorMessage
Survivor
May 01, 2009
24
Ever since the celestia update my wizard101 crashes alot, i use to never crash and now it crashes evey 30min or so. This makes me very angry when i am in something important and then it crashes.

Could someone plz help me stop this crashing?

Administrator
We have the tech support you need, but we need more information from you!

If you have any questions or concerns regarding game or account matters, please send an email to: support@wizard101.com .
Before you submit a ticket, make sure that the email address associated with your Wizard101 account is valid and that you can check email at that address!

Please send us:
->the account name
->the character name
->as much information about what you encountered as you can
->where possible, your DxDiag file (see below)
NEVER send us:
->your password
->your credit card information
The more information you give up front, the faster your ticket can be resolved.

What is a DxDiag?
A DxDiag is a utility designed to display the specifications of the user's hardware, as well as to test DirectX software, including sound and video. If you are asked for this information in an email, it helps the support group relate your gaming issue to your personal computer.

To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run its course, click "Save all Information" and it will output a txt file that you can attach to your email.

Tickets can take up to 48 hours to receive a response and duplicate tickets can slow the whole process down.


community@wizard101.com
Survivor
Oct 30, 2009
3
I have been trying to finish the same battle for hours, i relog in to see myself dead. I experienced constant crashes since updates, i have sent a message, with details,with no reply. I am replying so others know they arent alone, frustrated! For now, i am simply wasting my time ...
Hope it will be fixes soon!

Defender
May 21, 2009
142
Professor Greyrose wrote:
We have the tech support you need, but we need more information from you!

If you have any questions or concerns regarding game or account matters, please send an email to: support@wizard101.com .
Before you submit a ticket, make sure that the email address associated with your Wizard101 account is valid and that you can check email at that address!

Please send us:
->the account name
->the character name
->as much information about what you encountered as you can
->where possible, your DxDiag file (see below)
NEVER send us:
->your password
->your credit card information
The more information you give up front, the faster your ticket can be resolved.

What is a DxDiag?
A DxDiag is a utility designed to display the specifications of the user's hardware, as well as to test DirectX software, including sound and video. If you are asked for this information in an email, it helps the support group relate your gaming issue to your personal computer.

To create a dxdiag.txt just go to Start -> Run (or Search in Vista) and enter dxdiag and click OK. Once the program has run its course, click "Save all Information" and it will output a txt file that you can attach to your email.

Tickets can take up to 48 hours to receive a response and duplicate tickets can slow the whole process down.


Thank you Professor Greyrose. I too have experiencing game crashes & now I know what to do to report my account's game problems.

Christopher JadeBlade
lvl.52 Theurgist
Crab Tackler