Customer Support

For answers to any of your Gameplay questions about Wizard101 please take a look at our Players Guide: www.wizard101.com/w101playersguide

We also have our official Discord for game news and suggestions from our other experienced players: https://discord.com/invite/wizard101

For any account, billing, or technical issues take a look through our FAQ: www.wizard101.com/game/help-faq

If you don't find the answer or if you need personalized assistance, click on the "Contact Us" tab or email us directly at support@wizard101.com. Be sure to include the following: 

Computer Players:

• Username(s) *do NOT include passwords
• Character name (if applicable) *add level & school if all named same
• Billing name & address (if a billing question) *NEVER send full credit card info
• Any relevant details

Console Players:

• KingsIsle Player Name
• Character name (if applicable) *add level & school if all named same
• Any relevant details

If you don't receive an automated reply with a ticket number within 24 hours, please double check your spam folder. Tickets are responded to in the order received.

If you do not have a Wizard101 account, you may find your answers in our
Help & Support FAQ, or on our Message Boards.