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Missing pet from card

AuthorMessage
Survivor
Jul 12, 2009
1
I redeemed a code from a $10 card. I got the crowns but not the pet. I have logged in and out several times.

Survivor
Jul 18, 2010
16
Have you emailed their support? I recommend doing so, there should be an email or such on the back of the card.

Armiger
Aug 03, 2014
2098
Yanna09 on Jul 21, 2018 wrote:
I redeemed a code from a $10 card. I got the crowns but not the pet. I have logged in and out several times.
Message support through the website (wizard101.com) and explain what has happened and they'll sort it out for you! Keep your eyes open for them emailing you back, they may need additional info.

Good luck